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Onsite Wastewater Management System (Septic Tank)

View or download the following guides to better understand your Onsite Water Managements Systems (OWMS):Wastewater Treatment Plant GuideSeptic Tank System Guide

Transfer Station Fees

ProductDescriptionCost per cubic metreGeneral wasteHard Waste, Wood, Plastics, Household Waste, Building Waste (Inc Plastic, Metal, Plasterboard), treated timber $83.00RubbleRock, Brick, Concrete (No Metal or Plastic) $135.00Green wastePrunings, grass clippings, leaves, branches $33.00Timber (Clean Untreated)Clean hard and soft wood (excludes treated, laminated, and painted) $33.00

image of a group of happy people with pride flags and signs

LGBTIQA+ Ballarat

Local governments have an important role to play in fostering inclusion and accessibility, including eliminating discrimination on the basis of sexual orientation and gender identity.

Invermay Community Hall

The Invermay Recreation Reserve features two separate venues: the Sports Club, opened in 1996, and the Hall which was opened in 1986.

Electronic waste

Electronic waste, or eWaste, is any item with a plug, battery or power cord that is no longer working or wanted. It covers a whole range of items from phones and refrigerators to fluorescent light tubes.

Ballarat GiG - Get into Games

City of Ballarat, with the support of Federation University Australia, Ballarat Tech School, Highlands LLEN and other sponsors and supporters, run an annual electronic-games expo for senior secondary students from Ballarat and surrounding regions. Get into Games with Ballarat GIG.

Start a new routine

Have you found your usual routine has been thrown out the window? Sometimes it's a struggle to include those tasks you need to do each day, let alone the ones you'd love to start like painting the fence, cleaning out the gutters or scrapbooking your last family gathering. Setting up a schedule will help to build your new daily routine.

NAIDOC Week

National Aboriginal and Islander Day Observance Committee (NAIDOC) Week celebrations are held across Australia in the first week of July each year (Sunday to Sunday), to celebrate and recognise the history, cultures and achievements of Aboriginal and Torres Strait Islander peoples.

Customer Service

Contact hours are 8.30am to 5pm, Monday to Friday - Closed on public holidays.

Phone: 5320 5500
After hours: Call 5320 5500 and follow the prompts to receive emergency support.
Call using the National Relay Service if you are deaf/hard of hearing or speech-impaired.
Email: info@ballarat.vic.gov.au
In person:
The Phoenix Building
25 Armstrong Street South, Ballarat
Postal address:
City of Ballarat
Wadawurrung Country
PO Box 655 Ballarat, VIC, 3353

View the City of Ballarat Customer Charter

Translating and Interpreting Services

Phone: 131 450 for immediate phone interpreting (available 24 hours).
Online: Translating and Interpreting Services

Visit TIS Contact for more help.

Online reporting

City of Ballarat e-services - this includes:

Request Service
Payments
Registrations
Permits

Submit a issue/report using the Snap Send Solve app.

View the Complaints Management Policy.

Media Enquiries

Contact hours are 8.30am to 5pm, Monday to Friday - Unavailable on public holidays.

Phone: 0437 262 599
Email: media@ballarat.vic.gov.au

Connect with us

Be aware of scams

There has been an increase in residents receiving scam calls claiming to be from the City of Ballarat.

If you receive a phone call from someone saying they are calling on behalf of the City of Ballarat Council, look out for these signs, it may be a scam:

Calls coming from a mobile phone number
If we are contacting residents or we have partnered with a provider to conduct a phone survey, these calls will not come from mobile phone.
Claiming to be from the Ballarat City Council
Our survey provider always identifies themselves by name. National Field Services conducts surveys on behalf of the City of Ballarat. If council staff are contacting residents directly, we will provide a full name and the council department we are calling from.
You are asked for your address, name, marital status, or mortgage status
City of Ballarat staff have access to our residents' names and addresses (where needed) and our survey partner is not given this information as they do not need it. If you are asked for personal information, the call may be a scam.
The caller is "pushy" or "rude" when speaking to you
Our survey provider will cease the phone call if a resident advises they do not wish to participate and not push residents to be involved in the survey. Our staff will always be courteous and polite when speaking with residents.

To find out more about scam calls and how to report one if you think you may have had a spam call, visit the ScamWatch website.

2024 Reconciliation Week branding - Now more than ever

National Reconciliation Week

Reconciliation Week is a time for all of us to learn about our shared histories, cultures, and achievements, and explore how we can help achieve reconciliation in Australia.

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