How and when do I pay my rates?


When will I receive my rates?

The City of Ballarat sends out valuation and rates notices in August each year.

You can get your rates by email or post.

If you need a copy of your rates notice, you can request a copy through eServices.

Sign up to receive and view your rates notices online.

    Get your notice by email

    With eNotices you can self-manage your properties, send notices to multiple email addresses, print additional copies, and view your notices online at any time.

    1. Go to
    2. Enter in your email address and eNotices Reference Number (you can find this on your rates notice)
    3. Check your email inbox and click the validation link.
    4. Select a password and enter your mobile number.

    When do I pay my rates?

    You can pay your rates in one lump sum payment or by instalments throughout the year.

    How do I pay my rates?

    • Pay online with eServices
    • Direct debit in four quarterly or ten monthly payments from your nominated bank account. Payments can only be taken from a cheque or savings account. Please make sure you have enough funds on the due dates. Direct debit registrations for 2021-22 10-monthly instalments have closed.
    • Pay with BPAY using online banking or your bank’s smart phone app. Otherwise, please contact your participating bank, credit union or building society and quote your biller code and BPAY reference number on your notice.
    • By mail send the payment slip with a cheque or money order made payable to City of Ballarat (no pins or staples please). Keep the top of your notice for your records as a receipt.
    • Post Billpay: Visit Post Billpay or call 13 18 16 and have your notice on hand.
    • In person at any Australia Post branch or the City of Ballarat Customer Service Centre at 25 Armstrong Street South, Ballarat Central.

    Are you having financial difficulties?

    We are committed to helping customers who are having financial difficulties. Anyone who is having difficulty paying part or all of their rates, charges or Fire Services Property Levy should contact City of Ballarat Rates or Valuations team on 5320 5750 for information on hardship application.

    We may waive or defer payment of any rate, charge, or interest if a person can demonstrate that the payment would cause financial hardship.

    If you are experiencing financial hardship, you can talk to free financial counsellor at the National Debt Hotline on 1800 007 007.

    COVID-19 Financial Hardship Policy

    Ratepayers who meet the criteria under this policy can enter into a payment plan and/or have payment of their rates deferred without incurring penalty interest.

    Applications for consideration under Council’s COVID-19 Financial Hardship Policy should be in writing and can be sent via email to Ratepayers will need to provide evidence to support their claim for financial hardship.

    Enquiries about the policy can be made by contacting the Revenue team on 5320 5750.

    Pensioner concession

    If you are eligible and hold a current pension card you may be able to claim a rebate on your rates of up to $247. This amount is adjusted annually in line with the Consumer Price Index (CPI). A further concession of $50 can be claimed from the Fire Services Property Levy.

    Apply for a concession on your rates.

    A copy of an eligible concession card must be presented with the application.

    Visit the Department of Families, Fairness and Housing for more information.

    Eligible pensioners who live alone in their own home and are solely responsible for the payment of rates on that property, will be entitled to receive an additional rate waiver of $95, funded by the City of Ballarat.

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