COVID-19 Financial Hardship Policy
Ratepayers who meet the criteria under this policy can enter into a payment plan and/or have payment of their rates deferred without incurring penalty interest. Applications for consideration under Council’s COVID-19 Financial Hardship Policy should be in writing and can be sent via email to firstname.lastname@example.org Ratepayers will need to provide evidence to support their claim for financial hardship. If you are a business seeking consideration, verification of Job Keeper support during the period for which you are claiming rate relief is acceptable. Enquiries regarding the policy can be made by contacting the Revenue team on 03 5320 5750.
How are my rates calculated?
Rates and Charges
Waste Management Services
The cost of Waste Management Service for the 2020/21 year is $363.10.
Green Waste Services
The cost of Green Waste Services for the 2020/21 year is $70.30 for properties included in the service.
Fire Services Levy
Rather than contributing through insurance premiums, a property-based levy is collected with your rates. Eligible pensioners and veterans also receive a $50 concession. Read more at Fire Levy Victoria.
When do I pay my rates?
Rates and charges can be paid by:
- a lump sum payment before 15 February 2021 or
- four instalments* made on or before the following dates:
- 30 September 2020
- 30 November 2020
- 28 February 2021
- 31 May 2021
* To be eligible for payment by instalments, the first instalment must be paid by 30 September 2020.
Pensioners can receive a reduction of rates. For 2020/21 the rates concession is capped at $241.00.
How to Apply
- Submit an Application for Concession on Rates
- A copy of an Eligible Concession Card must be presented with the application.
Financial Hardship Concession
We can waive or defer the payment of any rate, charge or interest if a person can demonstrate that the payment would cause financial hardship. Visit DHHS Concessions and Benefits for more details.
Need further assistance?
Call our revenue team on 5320 5750.
What is rate capping?
A system to cap rates was introduced in 2015, limiting the amount of revenue increases a council can levy through rates. Despite a 2.0% rate cap set by the Victorian Government for 2020/21, Council has chosen a zero increase in total rate revenue for 2020/21.
For details on rate capping visit Local Government Victoria - Fair Go Rates.