Proudly working with and for our community

The City of Ballarat has recently been surveying the community to understand how well it is delivering services.

The survey involves 400 interviews from a representative sample of residents and covers a range of issues such as overall performance, value for money, community consultation, making community decisions, sealed local roads, waste management, customer service and overall council direction.

“The survey is an important way for us to hear directly from our community. It helps Council learn how we can make our services better and more effective,” Chief Executive Officer Evan King says.

“I am exceptionally proud to lead an organisation that is committed to working with and for our community. We are passionate about better meeting the needs of our community.”

The City of Ballarat learned from the 2024 survey results, that the community was looking for improvement in areas such as consultation and engagement, sealed local roads and overall council direction.

In response, the City of Ballarat has implemented several new initiatives such as a waste app, record investment in road maintenance, an upcoming annual two-day community expo, a post-interaction customer experience survey, and ward-specific community engagement workshops.

Additionally, Council sought feedback from the community late last year to assist the new Councillor group in creating the Council Plan 2025-2029, which will detail the vision, goals and strategies to guide service delivery, activities and decision making over the next four-year period.

“These are just some of the enhancements implemented to address the key focus areas highlighted in last year's survey, and the responses we receive this year are vitally important to guide our next steps,” Evan says.

The City of Ballarat is committed to improving the key focus areas identified in the community satisfaction survey.

To view past reports go to the Community Satisfaction Survey page

The 2025 survey results are expected to be published mid-year.