City of Ballarat facilities - changes

 

City of Ballarat facilities update

In line with current advice from the Australian and Victorian governments, the following City of Ballarat facilities have reopened, or are reopening, with limitations:

BALC - swimming

  • The 50-metre pool at the Ballarat Aquatic and Lifestyle Centre (BALC) reopened at 6am on Wednesday 3 June 2020.

  • Operating hours:  

    • Monday to Friday: 6am–9pm 

    • Saturday: 6am–6pm  

    • Sunday: 8am–6pm 

    • Public holidays: closed  

  • All sessions are pre-booked to ensure we operate within Victorian Government guidelines of maximum 20 people at one time.  

  • Bookings are made via the Ballarat Aquatic and Lifestyle Centre website at ballarataquaticcentre.com/lapswim 

  • If you are unable to book via the website, please call the BALC Customer Service team on 5334 2499 and they will book via the website on your behalf. 

  • Customers receive a booking confirmation via email with information about their booking, how to access the pool and what is expected while in the Centre. 

  • Sessions become visible within the booking app on the website 48 hours before the session begins.  

  • Sessions run on the hour, with the first session at 6am and last session at 8pm. 

  • Sessions run for 45 minutes. This allows 15 minutes for BALC staff to clean all surfaces between sessions. 

  • A flat fee of $5 per person, per session applies. All memberships remain suspended. 

  • Payment is via EFTPOS or contactless card only and can be paid on arrival before the start of your session. Cash payments are not currently being accepted. 

  • You are assigned a lane upon arrival, based on your ability. 

  • There is a maximum of 20 customers per pool at one time, in line with government restrictions. 

  • There is no shared equipment available, in line with government restrictions. Customers are welcome to bring their own equipment, such as kickboards or flippers. 

  • Customers are advised to shower at home before travelling to BALC. Limited changerooms and showers will become available on Wednesday 24 June.

  • Customers are encouraged to wear bathers under their clothes to allow them to get changed on pool deck. 

  • Customers are asked to wear thongs/footwear at all times. Thongs/footwear must be worn on pool deck and left at end of pool before entering pool. 

  • The main entrance to BALC will reopen on Wednesday 24 June at 6am. 

  • Customers should aim to arrive at the centre five minutes prior to their session time. 

 

 

BALC - Hydro pool

  • Hydro pool resumed on Wednesday 24 June in a limited capacity.   

  • Operating hours are as follows:   

  • Monday to Friday - 6.15am, 7.15am, 8.15am, 9.15am, 10.15am then 4.15pm, 5.15pm, 6.15pm

  • Saturday - 6.15am, 7.15am, 8.15am, 9.15am, 10.15am then 2.45pm, 3.45pm, 4.45pm

  • Sunday - 8.15am, 9.15am, 10.15am then 2.45pm, 3.45pm, 4.45pm 

  • Hydro Pool has a limit of 15 customers at one time (reserving 5 spots for carers)  
  • All sessions must be pre-booked so we can ensure the pool keeps to the maximum of 20 patrons at one time.  

  • Cost to enter the Hydro pool is $5 per session.  

  • Limited change room facilities will be available  

  • Five spots are reserved in the Hydro Pool for carers and support people. If you wish to bring a carer or support person, please call the BALC Customer Service team on 5334 2499. Your support person will not be charged an entry fee. This is to ensure we remain within the 20 person maximum guideline.

  • Bookings should be made via the Ballarat Aquatic and Lifestyle Centre website at ballarataquaticcentre.com/lapswim. If you are unable to book via the website, please call us on 5334 2499 

  • Customers will receive a booking confirmation via email with information about their booking, how to access the pool and what is expected while in the Centre.   

  • Sessions will become visible within the booking app on the website 48 hours before the session begins.    

  • Sessions will run for 45 minutes. This will allow 15 minutes for BALC staff to clean all surfaces between sessions.   

  • A flat fee of $5 per person, per session applies. All memberships remain suspended.   

  • Payment is via EFTPOS or contactless card only and can made on arrival before the start of your session. Cash payments are not currently being accepted.   

  • Customers are asked to ensure they remain 1.5m away from other patrons while using the Hydro Pool.  

  • There will be a maximum of 20 customers in the pool at one time, in line with government restrictions.   

  • There will be no shared equipment available, in line with government restrictions. Customers are welcome to bring their own equipment.   

  • Customers are encouraged to wear bathers under their clothes to allow them to get changed on pool deck. Customers are asked to use change facilities after their session rather than before their session.   

  • Customers should aim to arrive at the centre five minutes prior to their session time. Customers are asked not to arrive significantly earlier than your session time as you will be asked to wait before entering the pool hall to ensure we remain within government guidelines.  

  • At the end of your 45-minute session, you will be asked to exit the Hydro pool, get changed and begin to make your way out of the centre. This will allow staff 15 minutes to clean all high-touch surfaces before the next group uses the pool.   

BALC - 25 metre pool

  • 25m pool resumed on Wednesday 24 June in a limited capacity.   

  • Operating hours are as follows:  

  • Monday to Friday – 8.45am, 9.45am, 10.45am.  

  • Saturday 10.45am, 11.45am, 12.45pm.  

  • Sunday 8.45am, 9.45am, 10.45am.  

  • 25m Pool has a limit of 20 customers at one time  

  • Cost to enter the 25m pool is $5 per session.  

  • All sessions must be pre-booked to ensure we operate within Victorian Government guidelines of maximum 20 people at one time.    

  • Bookings should be made via the Ballarat Aquatic and Lifestyle Centre website at ballarataquaticcentre.com/lapswim   

  • If you are unable to book via the website, please call us on 5334 2499 

  • Customers will receive a booking confirmation via email with information about their booking, how to access the pool and what is expected while in the Centre.   

  • Sessions will become visible within the booking app on the website 48 hours before the session begins.    

  • Sessions will run for 45 minutes. This will allow 15 minutes for BALC staff to clean all high touch surfaces between sessions.   

  • A flat fee of $5 per person, per session applies. All memberships remain suspended.   

  • Payment is via EFTPOS or contactless card only and can made on arrival before the start of your session. Cash payments are not currently being accepted.   

  • There will be no shared equipment available, in line with government restrictions. Customers are welcome to bring their own equipment such as flippers of kickboards.  

  • Customers are encouraged to wear bathers under their clothes to allow them to get changed on pool deck. Customers are asked to use change facilities after their session rather than before their session.   

  • Customers should aim to arrive at the centre five minutes prior to their session time. Customers are asked not to arrive significantly earlier than your session time as you will be asked to wait before entering the pool hall to ensure we remain within government guidelines.  

  • At the end of your 45-minute session, you will be asked to exit the 25m pool, get changed and begin to make your way out of the centre. This will allow staff 15 minutes to clean all high-touch surfaces before the next group uses the pool.   

 

BALC- Cafe

  • The Café at Ballarat Aquatic and Lifestyle Centre (BALC) reopened on Wednesday 24 June 2020 with a new limit of 20.   

  • Operating hours:  

  • Monday to Friday: 8am – 5pm   

  • Saturday: 9am – 3pm    

  • Sunday: 9am – 3pm   

  • Public holidays: closed    

  • Sit down or take away   

  • Limit of 15 seated customers at any one time, plus 5 customers ordering take-away

  • Limit to how long you can stay – 45 minutes limit for customers if seated.   

  • Your details will be recorded for contact tracing  

  • Payment is via EFTPOS only 

  • Customers are asked to maintain 1.5m physical distance while attending the café and BALC.   

  • No food only coffee for the first week  

  • Takeaway coffee only  

 

BALC - Changerooms

  • Change room facilities reopened on Wednesday 24 June in a limited capacity.   

  • All individual change rooms will be open, however group change rooms will remain closed.   

  • 24 individual change rooms will be available to customers  

  • Customers are advised to thoroughly wash their hands with warm water and soap available in all change rooms after use  

  • Customers are encouraged to shower before coming to BALC  

  • Customers are encouraged to wear their bathers under their clothes so they can get changed on pool deck where possible  

  • To ensure there is enough change rooms for all customers, customers are asked to use change rooms after their session at BALC only where needed.  

  • If you wish to book the accessible change rooms, please call 5334 2499  

 

BALC - Health Club

  • The Health Club at Ballarat Aquatic and Lifestyle Centre (BALC) reopened on Wednesday 24 June.   

  • Sessions in the Health Club will now run on the hour from 6am and will increase from 45 minutes to 55 minutes

  • Operating hours:  

  • Monday to Friday: 6am – 9pm   

  • Saturday: 6am – 6pm    

  • Sunday: 8am – 6pm   

  • Public holidays: closed    

  • All sessions must be pre-booked to ensure we operate within Victorian Government guidelines of maximum 20 people at one time.    

  • Bookings should be made via the Ballarat Aquatic and Lifestyle Centre website at www.ballarataquaticcentre.com/health/healthclub

  • If you are unable to book via the website, please call the BALC Customer Service team on 5334 2499 and they will make a booking via the website on your behalf.  

  • Customers will receive a booking confirmation via email with information about their booking, how to access the Health Club and what is expected while in the centre.  

  • A flat fee of $8 per person, per session applies. All memberships remain suspended.  

  • Payment is via EFTPOS or contactless card only and can made on arrival before the start of your session. Cash payments are not currently being accepted.  

  • There will be a maximum of 20 customers per session, in line with government restrictions.   

  • Customers are asked to use the provided wipes to clean their equipment before and after use to ensure their own safety.  

  • Customers should aim to arrive at the centre five minutes prior to their session time.  

  • Customers must bring their own filled water bottles as water fountains are not currently in use. 

  • Customers are asked to maintain 1.5m physical distance before, during and after their session in the Health Club.  

  • Customers are asked not to line up at the entrance the Health Club before entering to ensure enough space in the hallway for customers to maintain social distancing.  

  • Customers must bring a towel  

BALC - Indoor Group Fitness

Indoor Group Fitness at Ballarat Aquatic and Lifestyle Centre (BALC) reopened on Monday 29 June.

  • Operating hours: 
  • Monday to Friday: 6am–9pm
  • Saturday: 6am–6pm 
  • Sunday: 8am–6pm
  • Public holidays: closed 
  • All sessions must be pre-booked to ensure we operate within Victorian Government guidelines of a maximum of 10 people at one time. 
  • Bookings should be made via the Ballarat Aquatic and Lifestyle Centre website at www.ballarataquaticcentre.com/health/groupfitness
  • If you are unable to book via the website, please call us on 5334 2499
  • Customers will receive a booking confirmation via email with information about their booking, how to access classes and what is expected while in the centre.
  • Timetable will be reduced to allow for cleaning processes to take place between classes and to reduce congestion of patrons during cross over periods.  
  • A flat fee of $10 per person, per session applies. All memberships remain suspended.
  • Payment is made online at the time of your booking. Alternatively, contact the customer service team on 5334 2499 to arrange to pay on arrival via EFTPOS or contactless card. Cash payments are not currently being accepted.
  • Customers will be able to use equipment within the class but will not share equipment with other users during the class.
  • Customers are asked to use the provided wipes to clean their equipment before and after the class to ensure their own safety.
  • Customers are welcome to bring their own equipment such as mats and stretch bands.
  • The main entrance to the Centre has opened  
  • Customers should aim to arrive at the centre five minutes prior to their session time. Customers are asked not to arrive significantly earlier than their session time.
  • Customers are asked to maintain 1.5m of social distance before, during and after classes.
  • Customers are asked not to line up at the entrance of classes before entering to ensure enough space in the hallway for customers to maintain social distancing. Time has been allocated between classes to eliminate congestion.
  • Customers must bring a towel to participate. Towels are available for sale if needed.
  • Customers are asked to bring a filled drink bottle as no water fountains will be available, in line with Government guidelines.

BALC Creche

The Children’s Centre at Ballarat Aquatic and Lifestyle Centre (BALC) reopened on Monday 29 June 2020.    

  • Operating hours: Monday to Friday: 8.45am–12pm 
  • Limited spots available so bookings are essential.
  • The following changes have been implemented to protect the safety of customers, their children, and staff.  
  • One parent or guardian to complete drop-off or pick-up to reduce risk   
  • A sanitising table will be positioned at the entrance to the BALC Children’s Centre and will be manned by an educator at key drop-off times.  
  • Families are asked to please wait outside the Children’s Centre door at this sanitising station for an educator to greet you.   
  • An educator will take your child’s temperature to ensure they are well. If your child’s temperature reads above 37.5 degrees, they cannot attend the service.   
  • The educator will ask if you, your child, or anyone in your family has been unwell.   
  • High-touch surfaces will be regularly disinfected.
  • Additional focus on handwashing: Educators will assist children to wash their hands with soap and water regularly. 
  • Your details will be recorded for contact tracing purposes   
  • To make a booking, please call the Children’s Centre on 5330 4109.   
  • Prices are as follows: 
  • $5.10 for 60-minute booking 
  • $7.70 for 90-minute booking 
  • $10.30 for 2-hour booking 
  • $15.40 for 3-hour booking  

Libraries

  • Libraries have been permitted to open with no more than 20 people allowed in each separate space at any one time, as well as employees reasonably required to operate the space. 

  • The one person per four square metre rule applies.  

  • Our libraries have undertaken several precautions to protect people’s safety. 

  • Facilities are required to record the names of visitors who stay at the community facility or library for more than 15 minutes.

  • Changes to the way libraries operate include: 

  • Staying safe by maintaining good hygiene, keeping your distance, staying 1.5 metres away from others and, if you feel unwell, staying home 

  • Time limits on library visits to be less than one hour 

  • Suspension of some library programs and services until further notice 

  • Encouraging library patrons to utilise the contact free ‘self-checkout’ or ‘click and collect’ service for borrowing library resources. 

  • Click and Collect allows library patrons to access library items on request and collect them at a pre-arranged time, in accordance with physical distancing protocols

  • Once the item/s are available, library staff confirm membership details and arrange for items to be collected from the Ballarat Library (only) at 178 Doveton Street, Monday to Friday.

  • Ballarat and Wendouree Libraries re-opened on 1 June with initially shorter opening hours of 10am to 5pm, Monday to Friday.  

  • Sebastopol Library has also re-opened Monday to Friday 10am-5pm.

 

 

Parent Place

  • Parent Place re-opened from 1 June between 10am – noon for drop-in to feed and change children and to access service information. 

  • Parent Place will undertake precautions to protect people’s safety.   

  • For access, please ring doorbell at front door and a staff member will let you in. 

  • Please observe social distancing requirements whilst waiting. 

  • Facilities are required to record the names of visitors who stay at a community facility for more than 15 minutes. 

  • The one person per four square metre rule applies. 

 

 

City of Ballarat playgrounds and skateparks

  • Public playgrounds, outdoor gyms and skate parks have reopened. 

  • Under current State Government restrictions and advice, there is no limit on the number of people that can utilise fenced and unfenced playground facilities at any one time. 

  • People should not gather in groups of more than 10 and should stay 1.5 metres apart from others where possible.

  • City of Ballarat is responsible for 152 individual playground facilities.

  • Community safety whilst using these facilities is our priority. 

 

Off-leash and fenced dog parks

  • From 1 June, people should not gather in groups greater than 10 and should be 1.5m apart. 

  • The Wendouree and Pennyweight Park off-leash dog parks have reopened but Sebastopol has temporarily closed to install dog play equipment

Lucas Community Hub

  • The Lucas Community Hub is being used as UFS COVID-19 testing facility until further notice.  

  • Visits by appointment only – 4311 1571 

  • Further information here

 

Community sporting activity on City of Ballarat land

  • Ballarat residents and visitors can participate in training for all sports, but it must be outside, non-contact and non-competitive. 

  • Groups of 20 people can participate in training at any one time, in addition to people running the training session.  

  • Contact sports are still not able to occur including Aussie rules, other codes of football and soccer, netball and basketball, unless modifications are made to ensure physical distancing.  

  • Clubs can make ground bookings in the usual manner through the City of Ballarat online booking system. Clubs must however follow the special COVID-19 return to training guidelines that have been provided by their respective state sporting organisation.  

  • Sports facility change room facilities will not be open, and participants must arrive changed, ready to play and leave without showering or changing. 

  • Toilets can be accessed. 

  • Goals for soccer and Australian football are currently being re-installed across City of Ballarat sports grounds in accordance with club ground bookings schedules. 

 

Art Gallery of Ballarat

  • The Art Gallery of Ballarat reopened to the public on 1 July 2020. 

  • Gallery Members have a priority opportunity to come into the building and will be able to book in for visits from 29 June. 

  • Gallery staff have been working hard to make sure they and the Gallery building are ready for visitors and are looking forward to welcoming visitors back. 

  • The Gallery has set in place a regime of safety measures to protect visitors and gallery staff 

  • Anyone intending to visit the Gallery will need to register for a free timed entry ticket available at the Gallery website. 

  • There will be two exhibitions which on show, David Noonan: Stagecraft and Anne Wallace: Strange Ways and visitors will be asked to follow a set path through the exhibitions 

  • The one person per four square metre rule will apply. 

  • The upper floor of the Gallery will not be open yet 

  • In order to protect our visitors, we have dismantled the popular Art Play space – once it is safe to do so, we will be setting up a mobile Art Play activity, which can be put in different parts of the Gallery 

  • The Gallery Shop will not be open yet and the re-opening date for that will be announced as soon as it is finalised. 

 

 

Facilities - temporarily closed

  • Her Majesty's Theatre 
  • Civic Hall
  • Ballarat Mining Exchange
  • Eureka Centre - Home of the Eureka Flag (102 Stawell St South, Ballarat)  On Monday 16 March, a number of City of Ballarat public facilities, including the Eureka Centre, were closed. The closure of the Eureka Centre also involved the closure of the Ballarat Research Hub at Eureka (BRHAE). To support the community, a secondary Meals on Wheels service was established at the Eureka Centre during this period of public closure. The use of the Eureka Centre by Meals on Wheels is being reviewed regularly.  The Eureka Centre will not re-open to the public until Meals on Wheels vacate the building. While it is not possible to visit BRHAE in person at present, Australiana research librarian Simon Jacks is still available to assist with basic family or local history research enquiries at simonjacks@ballarat.vic.gov.au. Any further questions contact EurekaInfo@ballarat.vic.gov.au
  •  Eureka Aquatic Facility 

  • Robert Clark Horticultural Centre and Conservatory 

 

 

Facilities - modified

  • City of Ballarat Customer Service Centres (staff taking calls five days a week between 8.15am-5pm, please call 5320 5500)

  • Ballarat Information Centre is extending its current digital and phone-based visitor service to provide face-to-face greetings to school holiday visitors. From Saturday 4 July, the pop-up centre will operate from the Art Gallery of Ballarat, 40 Lydiard Street North, between 10am and 4pm daily. This will be a 7-day a week operation until works at the Ballarat Town Hall are finalised and the BIC space becomes available again. All visitor information activities will maintain social distancing and will be in accordance with all the strict COVID-19 procedures already in place at the gallery. Staff are continuing to take calls on 1800 44 66 33.

  • Ballarat Animal Shelter (phone in advance, and no cash sales)

  • Gillies Street Transfer Station (this facility remains open on weekdays (8am – 4pm) and weekends (10am – 4pm), but is currently only accepting vouchers from residents and card-based payment.)

  • Ballarat Regional Soccer Facility (no cash sales)

  • Maternal Child Health services (applicable to all locations)  MCH Key Age and Stage (KAS) consultations are available for all newborn babies through to 3.5 year old children. This service will remain via telehealth, with the option for all well children to have a brief face-to-face weigh/KAS assessment later the same day. Only healthy clients can receive a home visit or attend our centres. One primary carer can attend with their child after speaking with nurse and completion of a health screen. To book  MCH consultation,  phone 5320 5720.  Consultations predominantly held by telephone, or other electronic means.
    First Parent Groups will continue to be offered in an online format; an invitation will be issued to all eligible families. This mode of service for group activity will be reviewed in July.
    A MCH nurse will contact you at the time of your scheduled appointment. Further information here

  • Immunisation services –  The City of Ballarat 's childhood immunisation clinic has been relocated  from Sebastopol Library to Bonshaw Early Learning Centre. Appointment-based. Please do not attend if unwell. Further information here. 

  • Childcare programs – Wendouree Children’s Centre, Girrabanya Children’s Centre and Family Day Care are still operating. The City of Ballarat is prioritising childcare for essential service workers.

  • Centre-based childcare is available for children up to school age, with family day care (offering low educator to child ratios in a home-based environment) available for children aged up to 12. For further information contact childcare@ballarat.vic.gov.au.

  • This information is correct as of 5pm on Tuesday 7 July. Further changes will be advised.

 

Services - unchanged

  • Meals on Wheels 
  • In-home support
  • Household waste and recycling collection
  • Pass on Glass drop-off sites
  • Parks and Gardens, including the Ballarat Botanical Gardens
  • Rapid response (infrastructure and maintenance)
  • Street cleaning and sanitation of public bins
  • Municipal Emergency Management
  • Building and Planning (by appointment only)
  • Our Customer Call Centre remains open, please call 5320 5500 if you have a questions about our services.

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