Feedback sought for the development of a Customer Charter

What matters to you when it comes to contacting the City of Ballarat? Are you interested in speed of response, thoroughness or perhaps something else?   

Community members are invited to outline their expectations when contacting the City of Ballarat by filling out an online survey. The survey includes questions regarding residents’ priorities and preferences when communicating with City of Ballarat staff. It will also seek feedback from community members relating to the level of accessibility and inclusion they experience when communicating with the City of Ballarat.  

The survey opened today and will close 9 March. 
 
Feedback gathered from the survey will be used to develop a Customer Charter — a document outlining what response community members can expect from the City of Ballarat. 

The development of a Customer Charter, and the relevant survey to inform it, aligns with goal six of the City of Ballarat Council Plan — a council that provides leadership and advocates for its community.  
 
City of Ballarat Mayor Cr Des Hudson said the survey was one way the City of Ballarat was ensuring its services meet the needs of the community.  
 
“As part of goal six of the Council Plan, we have committed to continuously reviewing and improving our internal systems,” he said.  
 
“The survey will help us understand what the community expects in terms of customer service, which will shape the Customer Charter and the direction of City of Ballarat customer service going forward.”  
 
To participate in the survey, visit the MySay page on the City of Ballarat website.