Contact Us

Person using mobile phone

Need to contact us?

We are open from 8.15am - 5pm 5 days a week.
We are closed on public holidays.


Phone: 5320 5500
After Hours: Call and follow the prompts to receive emergency support.
Call using the National Relay Service if you are deaf/hard of hearing or speech-impaired.

Customer Service Centre: The Phoenix, 25 Armstrong Street South

Postal Address: PO Box 655 Ballarat, VIC, 3353

Interpreter Services

We use Translating and Interpreting Services.
Call 131 450 for immediate phone interpreting (available 24 hours).

Visit TIS Contact for more help.

Have a question or problem?

Visit our online forms to make an enquiry or report an issue.

Making a complaint

Read our Complaints Management Procedure.


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