Contact Us

Our Customer Service Centres are currently closed. You can call our Customer Service team on (03) 5320 5500

Person using mobile phone

Need to contact us?

We are open from 8.15am - 5pm 5 days a week.
We are closed on public holidays.


Phone: 5320 5500
After Hours: Call and follow the prompts to receive emergency support.
Call using the National Relay Service if you are deaf/hard of hearing or speech-impaired.

Postal Address: PO Box 655 Ballarat, VIC, 3353

Interpreter Services

We use Translating and Interpreting Services.
Call 131 450 for immediate phone interpreting (available 24 hours).

Visit TIS Contact for more help.

Have a question or problem?

Visit our online forms to make an enquiry or report an issue.

Making a complaint

Read our Complaints Management Procedure.