Contact Us
Need to contact us?
We are open from 8.15am - 5pm 7 days a week.
We are closed on public holidays.
Email: info@ballarat.vic.gov.au
Phone: 5320 5500
After Hours: Call and follow the prompts to receive emergency support.
Call using the National Relay Service if you are deaf/hard of hearing or speech-impaired.
Customer Service Centre: The Phoenix, 25 Armstrong Street South
Postal Address: PO Box 655 Ballarat, VIC, 3353
Interpreter Services
We use Translating and Interpreting Services.
Call 131 450 for immediate phone interpreting (available 24 hours).
Visit TIS Contact for more help.
Have a question or problem?
Visit our online forms to make an enquiry or report an issue.
Making a complaint
Read our Complaints Management Procedure.