Help for Businesses

COVID-19 Business Resources

Customer Service officer receiving a phone call

Economic Response Contact Centre

8:30am – 5pm Monday to Friday 
5320 5500

 The COVID-19 pandemic is an unprecedented event in recent history. Ballarat’s first confirmed case was reported on 19 March. 

Initial shutdown measures were implemented by all levels of government from mid-March to protect the health, economy and social cohesion of Ballarat and Victoria.

On 8 May 2020 the Australian Government announced the first three stages of relaxation of restrictions and kick-starting the economy. Following that announcement, the Victorian Government has announced the first stage of relaxation of restrictions with details found further down on this page.

To assist business owners and operators, this page contains information about current health guidelines for business who are looking to reopen or increase their activity.

Page last updated 10 June 2020. COVID-19 remains an extremely fluid situation and events are changing daily.

The City of Ballarat

The City of Ballarat is committed to supporting businesses through COVID-19. We have implemented a range of support measures for businesses, including: 

  • A dedicated Economic Response Contact Centre team who can provide advice and support to business owners. 
  • Additional information for businesses around what they can do to modify their usual practices in these changed circumstances. 
  • Streamlined planning permit assessment processes including accelerated further information requests and access to an online submissions system. 
  • Extension of the final 2019-20 rate instalment for Ballarat businesses directly impacted by COVID-19, from 31 May 2020 to 30 June 2020 without penalty.
  • Free parking in the CBD and hospital precinct during the COVID-19 period.
  • Increase from fortnightly to weekly payment cycle to City of Ballarat suppliers, ensuring money flows back into the economy quicker.
  • Extension of some permits, registrations and licences for a six-month period.

Council is also working on bringing forward a range of minor capital works projects to support local contractors and supply chains once any government restrictions on non-essential movement are lifted.


Reopening your business safely (Public Health protection measures)

Whether your business has been operating as normal, at a reduced capacity, or closed and you are now considering reopening under the current Victorian Directions, it is important you are familiar with the restrictions in place for your business and the public health protection measures you can do to stop the spread of COVID-19.

 The City of Ballarat Environmental Health Unit is available to speak to regarding your operating obligations.

 5320 5702



Safe Work Practices in the COVID-19 Environment

To help businesses implement safe work practices in a COVID-19 environment the following guidelines have been produced by the State Government


The City of Ballarat has also created a wider range of industry specific fact sheets which highlight cleaning guidelines as well as ensuring staff and customer safety.


Additional resources to support businesses reopening

Department of Health and Human Services – current health advice related to business

Safe Work Australia – guides and checklists to help businesses, business owners and employees

National COVID-19 Coordination Commission – COVID-19 Business Plan 



Stimulus and government support

Victorian Government

A range of economic support measures have been announced by the Victorian Government, beginning with a $1.7 billion economic survival package to support businesses and jobs on 22 March 2020.  Details on initiatives within the package can be found in the Economic Survival Package Fact Sheet

Business Victoria

Coronavirus Business Support

If you’re unsure what financial support or assistance you may be eligible for, check out the Business Victoria Business Support and Financial Assistance Finder. You can also contact Business Victoria directly on 13 22 15

Trouble paying rent?

The Victorian Small Business Commission (VSBC) has developed information to help commercial tenants having difficulty paying rent as a result of COVID-19, including regulations under the temporary Commercial Tenancy Relief Scheme, steps you can take now, and how the VSBC's mediation service can help resolve lease disputes.

Australian Government

The Australian Government announced a $320 billion economic survival plan to support business and workers.

Details of the plan are included in the Economic Response to the Coronavirus publication and via the links below:

Support for Business

Support available for Sole Traders

Support available for Employers

Support available for Companies

Assistance is also available via the following support services:

Business Help Hotline – 13 28 46

Coronavirus Health Information Line – 1800 020 080

Chambers of Commerce

Victorian Chamber of Commerce and Industry

The Victorian Chamber of Commerce and Industry (VCCI) is an independent voice for Victorian business and supports businesses towards growth and prosperity. For the first time ever, the VCCI will waive membership fees for one year for all Victorian businesses (up to $700 value). Existing members will receive an additional $500 credit.

COVID-19 Resources

Join here

 Commerce Ballarat

Commerce Ballarat represents business members in the Ballarat region. During COVID-19, Commerce Ballarat is offering access to resources, webinars and other online events to members and non-members.

COVID-19 Resources

Resource Connect - connecting resources (staff, supplies, transport) between businesses with demand and those that have capacity.


Other resources

Department of Health

Information and services to help you if you’re affected by COVID-19 or looking for more details.

Health Alerts

Information for employers

Current situation and case numbers

News and media related to COVID-19

Information for employers

 Department of Social Services

The Department is supporting individuals and families affected by COVID-19 through a range of measures

Job seekers help centre (FAQs for those needing JobSeeker payments)

CPA Australia

Resources for businesses managing through COVID-19

Australia Tax Office

Additional support for businesses including changing your GST reporting cycle and PAYG instalments.

Fair Work Ombudsman

Resources to support employers and employees to understand their rights and responsibilities during COVID-19.

Central Highlands Water

Additional support options to residential and business customers during COVID-19.

Central Highlands Water (CHW) will continue to provide customer service support through its call centre, which remains open between 8.15am - 5pm daily (1800 728 256).

CHW has extended its hours to speak with their staff live online or via email between 8.15am - 10pm each weekday.



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