New Residents

People having picnic in park

Are you a new resident?

Welcome to our vibrant city. We offer new residents a booklet to help you settle in to the local lifestyle.

What's in the booklet?

Information on key services such as transport, education, health, and waste. It also includes vouchers for over 200 local businesses, and in previous years has offered deals such as:

  • Free coffees - Ballarista Espresso Bar
  • $20 gift voucher - UFS Pharmacies
  • Free family ticket - Basketball Ballarat
  • One free wood-fired pizza - The Forge Pizzeria
  • 14 days of free classes - Fernwood Fitness

How to apply

  • Submit an enquiry or
  • Call our Customer Service team on 5320 5500 or
  • Drop in to our Customer Service Centre to collect your booklet.
    We will ask you to confirm eligibility by providing:
    • photo ID, and
    • a contract of property sale or a rental agreement of at least 6 months.

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